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Customer Information

Shipping Policy

Postage choices are available during the checkout process. Please choose the option which suits your needs. 

International buyers are responsible for any import duties or customs taxes/fees incurred in their own country on in addition to postage paid.

Each order will take approximately 1-2 working days to dispatch.
You will receive a notification once your purchase has been dispatched. All orders are posted via your choice of service, as chosen at the checkout. 

After dispatch estimated delivery times are:
Germany 1-5 Working Days
Europe 3-7 Working Days
The rest of the World 7-10 Working Days

These are estimated times based on DHL shipping information and some parcels may take a little longer due to the customs processes in different countries.I will always obtain proof of postage and cannot be held accountable for items that go missing in the post. If your item is delayed after the estimated delivery date (allowing 7 additional working days) please contact me and I will assist however I can. I will only ship to addresses supplied at checkout.
Please double check the correct delivery address has been entered. I will not send replacement products if an incorrect addresses has been supplied. If a product is returned to me by Royal Mail due to an incorrect address being supplied, I will request that further postage costs be covered by the buyer.


Return Policy (Right of Withdrawal)

Right of Withdrawal

You have the right to withdraw from this purchase within 14 days without providing any reason.

Withdrawal Period

The withdrawal period will expire 14 days from the day on which you, or a third party designated by you (other than the carrier), received the goods.

To Exercise Your Right of Withdrawal:

  1. To withdraw, you must inform us of your decision by an unequivocal statement via email or use the contact form provided on this page.

    Ent1ty.one
    Dachauer Str. 114
    80636 Munich, Germany
    Email: [email protected]

Effects of Withdrawal

If you withdraw from this purchase, we will reimburse all payments received from you, including delivery costs (except for any additional costs if you chose a delivery method other than the least expensive standard delivery).

  • The refund will be processed promptly and, in any case, no later than 14 days from the day we receive your return.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise. You will not incur any fees for this reimbursement.

Return of Goods

  • You are responsible for returning the goods to us without undue delay and, in any case, within 14 days from the date you notify us of the withdrawal.
  • You bear the direct cost of returning the goods.
  • Please ensure that the returned goods are in their original condition. Any diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods may be deducted from your refund.

In an unlikely case that a product is defective upon arrival, you may request a replacement of the product(s) or a refund. Please contact me via email: [email protected] within 48 hours of receiving product(s). I do request that the product(s) be returned to ent1ty.one and that they be returned in their original packaging and in an unused condition.